Logistics management

At all times Rostra Healthcare Ltd are completely focussed on you the patient. You will receive a total care model, which is effective, efficient and caring. This will ensure that you are always fully aware of what is happening to you and that you will be made as comfortable as possible during your time under the care of Rostra Healthcare Ltd.

How do I become a patient under the care of rostra uk Ltd?
There are various models within which you will become a patient in the care of Rostra UK Ltd. This may be at your G.P referral stage or once the referral has been sent to the hospital local to you. At the point in which Rostra Healthcare Ltd receives your referral we will contact you within 1 week to arrange an appointment.

How long will it take to get an appointment?
Your appointment will be within 4 weeks of contact. If the date given is not suitable for any reason an appointment will be made which is within the following 4 weeks.

What information do i get prior to my procedure?
Once a suitable appointment date has been found you will be sent written confirmation of the appointment and will receive an information pack including the treatment details as well a section on questions most frequently asked and general information on varicose veins.

What Happens next?
Rostra UK will contact you again 48 hours prior to treatment date in order to confirm your attendance and also answer any questions that you may have.

Once you have arrived for the treatment you will have a designated nurse who will look after you for the duration of your visit. They will also be with you during the procedure.

A further investigation will take place including a scan of your leg/s, this will confirm your diagnosis and suitability for treatment. You will then be given a time during the same visit when your treatment will take place. At this point you are allowed to leave the facility and come back at the given treatment time. Alternatively you are welcome to remain within the facility, the staff will ensure that you are comfortable and refreshments will be available.

What happens onece my treatment has taken place?
Once your laser treatment has taken place you are free to leave the facility providing you feel well enough. You will be given further information to take away with you, this will include post treatment advice and contact numbers for any questions you may have during recovery. A follow up appointment will be made prior to departure for 6 weeks after your procedure, this will enable the surgeon to check the progress of your leg/s and also to administer any follow up treatment if necessary.
Once you have returned home you will receive a phone call 72 hours following your procedure to check your recovery. You will be contacted again 48hrs before your follow up appointment to confirm your attendance. If any further treatment is required at this time you will be contacted for a final time 72 hours post treatment.

How do I find out what the procedure entails?
It is the aim of Rostra Healthcare Ltd to make you comfortable and well informed at all times. All the information on the procedure will be given to you in written format both before your treatment date and also on the day of treatment, it will also be explained to you by your designated nurse during your examination. If you have any questions either prior, during or after treatment you will be given the opportunity to speak to someone either on the telephone or face to face.